Call recordings that find their way to the right call
When your organization enables recording sync, recordings made by the phone upload in the background and attach to the matching call, so a manager can review a conversation without asking anyone to send a file.
How recording sync works
CallTrackly does not place or record calls. It works with recordings the phone already creates.
- Admin enables recording sync
- Employee grants folder access
- Recording uploads and matches the call
- Authorized users play it in the console
Protected by default
Off by default
Recording sync must be enabled by the organization and allowed on each device.
Encrypted at rest
Recordings hosted by CallTrackly are encrypted and playable only by authorized users.
Retention you control
Set how long recordings are kept; expired recordings are deleted automatically.
Optional AI summaries
Generate a summary and suggested next steps when your organization enables it.
Your responsibilities
Recording availability depends on device capabilities, permissions, organizational policy and applicable law. Your organization decides whether recording is appropriate and obtains any required consent.
Frequently asked questions
Does CallTrackly record calls itself?
No. It syncs recordings created by the phone's own recorder after your organization enables recording sync and the employee grants folder access.
How long are recordings kept?
Your organization sets the retention period. Expired recordings are deleted automatically, with any transcript or summary.