Call Recording & Consent Notice

Recording is optional

CallTrackly can synchronize recordings from an organization-approved folder on a connected Android device. The feature is off until configured. CallTrackly does not silently activate the phone’s recorder and cannot make an unlawful recording lawful.

Organization responsibilities

• Confirm that recording is lawful in every location relevant to the employee and other call participants.
• Give clear workplace and caller notices and obtain consent where required, including all-party consent where applicable.
• Limit recording to legitimate business lines, purposes, employees, and retention periods.
• Restrict playback and export access, respond to data-subject requests, and stop recording when consent is withdrawn or unavailable.
• Avoid recording payment credentials, health data, passwords, or other sensitive content unless specifically authorized and protected.

Matching, storage, and optional AI

Approved files are matched to call records using phone identity and timing signals. Matching should be reviewed before relying on a recording. Stored recordings are protected and removed according to configured retention. Optional transcription or summarization requires separate organization enablement and disclosure before audio is sent to the configured provider.