Core service providers
CallTrackly uses infrastructure, database, email-delivery, monitoring, backup, and support providers to operate the hosted service. The specific provider and processing region can vary with the customer’s deployment and order form. A current named list for a hosted environment is available to authorized customers at privacy@calltrackly.com before production onboarding.
Optional AI processing
OpenAI may act as a subprocessor only when an organization explicitly enables optional transcription or summary features and the deployment is configured with that service. Audio is not sent for AI processing by default.
Changes
We will provide subscribed customers with reasonable advance notice of a new subprocessor that materially changes processing, together with an opportunity to raise a documented data-protection objection. If the parties cannot resolve a valid objection, the affected optional feature may be disabled or the applicable service may be terminated under the contract.
Questions about this document? Email legal@calltrackly.com.