Terms of Service

1. Agreement and eligibility

These terms form an agreement between METRIC VIBES PRIVATE LIMITED, the operator of CallTrackly, and the organization or individual accepting them. If you use CallTrackly for an organization, you confirm that you have authority to bind it. You must be legally able to enter a contract and use the service only for legitimate business purposes.

2. Accounts and administrators

You are responsible for accurate account information, secure credentials, authorized administrators, connected devices, and all activity under your account. Notify us promptly of suspected unauthorized access. Administrators may access and manage organization data and employee devices according to their configured permissions.

3. Use of the service

• Use CallTrackly only in compliance with applicable employment, privacy, telemarketing, call-log, and recording laws.
• Provide required notices and obtain valid consent before monitoring or recording calls.
• Do not collect personal calls, sensitive information, or third-party data unless you have a lawful reason and appropriate safeguards.
• Do not bypass security controls, probe other tenants, disrupt the service, or use CallTrackly for unlawful surveillance, harassment, spam, or fraud.

4. Customer content and permissions

You retain ownership of information you submit or synchronize. You grant us the limited rights needed to host, process, transmit, and protect that information to provide the service. You represent that you have all rights and permissions necessary for us to process it under your instructions.

5. Software and intellectual property

CallTrackly and its software, design, documentation, trademarks, and related technology remain our property or that of our licensors. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not resell, reverse engineer, copy, or create derivative services except where law expressly permits it.

6. Plans, billing, and taxes

Plan limits, fees, payment timing, renewal, and taxes are specified at checkout or in an order form. Unless that document says otherwise, paid commitments are non-refundable except where law requires. We may suspend paid features for overdue undisputed amounts after reasonable notice.

Self-service purchases are prepaid monthly or yearly. Displayed plan prices exclude 18% GST, which is shown separately before payment. CallTrackly payments are collected through Razorpay by METRIC VIBES PRIVATE LIMITED, the authorized payment collection merchant. This checkout does not create an automatic debit mandate. Choosing not to renew preserves access through the paid period.

CallTrackly is delivered online; no physical goods are shipped. Subscription access is activated after the payment is captured and verified by our server. Employee permissions refresh on their next synchronization. Payments made against a subscription that changed during checkout may require manual reconciliation before activation.

For a duplicate charge, a payment without activation, or a cancellation or refund request, contact sales@calltrackly.com with your order or payment reference. Do not send card numbers, CVVs or passwords. We review requests under these terms and applicable requirements. Approved refunds are returned through the original payment method; processing time depends on the payment provider and bank. Payment receipts do not replace statutory tax invoices or credit notes.

7. Availability and changes

We work to keep CallTrackly reliable but do not guarantee uninterrupted availability. Android manufacturers, operating systems, network providers, and permission policies can affect call-log, SIM, background sync, and recording behavior. We may improve or change features while preserving the service’s core purpose.

8. Suspension and termination

Either party may terminate as permitted by the applicable plan or order form. We may suspend access for material breach, security risk, unlawful use, or non-payment. On termination, your access ends and data is deleted according to the retention process, subject to legal obligations and an agreed export period.

9. Disclaimers and liability

To the extent permitted by law, the service is provided “as is” and implied warranties are disclaimed. Neither party is liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability is limited to fees paid for the service during the twelve months before the event giving rise to the claim, except where a limitation is prohibited by law.

10. General terms

The order form, these terms, the data processing terms, and referenced policies form the entire agreement. Neither party may assign the agreement without consent, except in connection with a merger or sale of substantially all assets. Governing law and forum are stated in the applicable order form; if none is provided, contact legal@calltrackly.com before purchase for the contracting terms applicable to your region.