Free daily call report template
A simple, consistent daily call report for sales and telecalling teams. One row per employee per day, with the metrics that actually drive decisions.
- Opens in Excel and Google Sheets
- Sent to your work email as an attachment
- Available immediately after submitting
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Download CSV nowWhat's inside
11 columns, with two example rows you can delete.
| Date | Employee | Outgoing calls | Incoming calls | Missed calls | Connected calls | Talk time (min) | Unique customers | Follow-ups scheduled | Follow-ups completed | Notes |
|---|---|---|---|---|---|---|---|---|---|---|
| 05-10-2026 | Example: Priya | 42 | 8 | 3 | 21 | 96 | 18 | 6 | 5 | Two pricing callbacks tomorrow |
| 05-10-2026 | Example: Rahul | 35 | 12 | 5 | 19 | 84 | 15 | 4 | 4 |
Column guide
- Date
- The working day being reported
- Employee
- Who made or received the calls
- Outgoing calls
- Calls the employee placed
- Incoming calls
- Calls the employee answered
- Missed calls
- Incoming calls that were not answered
- Connected calls
- Calls long enough to count as a real conversation
- Talk time (min)
- Total minutes on connected calls
- Unique customers
- Different customers spoken to
- Follow-ups scheduled
- Next actions promised today
- Follow-ups completed
- Promised actions completed today
- Notes
- Anything the manager should know
How to use it
Agree with your team what counts as a connected call (for example, longer than 30 seconds).
Fill one row per employee at the end of each day, or once a week from the phone's call log.
Review connected calls, unique customers and follow-up completion together, not call count alone.
Skip the spreadsheet
CallTrackly fills these columns automatically from each employee's business SIM, with no end-of-day typing.
See employee call trackingLet CallTrackly fill this in for you
Bring business calls, customer context and follow-ups into one place.